Frequently Asked Questions

You can send a quote request as a guest. Keep the private link shown after submission. An account lets you manage requests from one place; registering in the same browser can attach your current guest requests to that account.

We issue an itemized quote after reviewing the photo, format, size and delivery country. Published upstream image or model-generation costs are not the retail price of a printed, shipped product.

A clear full-body photo can be reviewed for a cartoon person figurine. For a realistic portrait figurine, front, left, right and back photos of the same pose are required. The product pages show the supported heights.

Classic pet figurine charms are documented at 4 and 6 cm. A metal keyring is confirmed separately. A custom couple figurine keychain uses a different 6 or 8 cm range; its reference needs two visible people.

A relief frame has raised sculpted detail. A freestanding framed figurine has a figure projecting from the frame. The two formats use different preparation, measurements and subject rules.

Standard photo figures follow the visible outfit and pose. Missing clothes, imagined objects and non-handheld furniture do not become automatic options. Ask for a review if the desired scene differs from the photo.

No. Uploading a reference for your request is not marketing consent. Reference files are private and are not added to the public gallery by default.

Open the private request page, inspect the latest numbered version and confirm that you reviewed it. The system records the version and file fingerprint. A new version requires a new approval.

Use the support form or contact route and refer to the design version. Revision scope and any additional cost are agreed in the quote. Unlimited free changes are not promised.

Send your delivery country in the quote request. The available carrier, price and estimate are confirmed for that route before payment. A factory dispatch estimate is not a worldwide delivery guarantee.

They are decorative keepsakes. No toy-safety or food-contact certification is claimed. Keep small parts away from young children and pets.

Keep the item and all packaging. Send photographs through the support form with your request reference. We review the issue against the approved design and dispatch record, then explain the applicable remedy.